Interesting headline, eh? My wife and I were there last week for 5 days. The cuisine and staff get A+++ Absolute perfection. So why should you avoid this property?

This place is a massive all-encompassing construction zone right now. Loud tile saws and jackhammer types of noise. Just about every facet of this property is under construction. The spa is closed. Two of the restaurants are closed. There are detours everywhere. Thick layers of dust cover everything. Construction starts at 8am and lasts until well after 9pm.

Like others have commented, there was no advance notice. I would have stayed elsewhere and come back to the Hilton Playa del Carmen another time. Once the construction is done, this place will be as good as it gets. It should be done by the end of February 2020.

Yes, I did complain and got significant compensation.