Strange one with AS yesterday. Mr. Fink and I flew last week on a B class fare. It was booked last January on the AS website and we were upgraded instantly as U was available. It was a decent price but nothing stellar, just a normal price for this route. We were using a companion cert and B was about $100 more than a GGU-eligible fare class so I obviously booked the B. There had been the usual 2-3 schedule changes since booking and the tickets were all reissued with no problems. I was the primary traveller.

Yesterday I noticed that I didn’t get the B EQM bonus so I called in, assuming one of the reissues changed the class - it has happened before but they can always see the original ticket. The CS rep told me it was booked in R class. I said it was B and I had screenshots or the original ticket from the day I booked (fortunately, I always do this). She said she would look into it and call me back. I asked her to make sure the return flights in Dec were also showing as B so I don’t have this problem again. She left a voicemail later saying:

“Hi Finkface, this is xxxxxxx in Alaska Airline customer care mileage plan Department. I just want to let you know that we will go ahead and we'll do a manual posting for your ticket, and the reason is because your flight was booked in error. They gave you the price of the lowest fare instead of what the fair price for B class would be. We do not credit error fares. But as a one time courtesy, we're just going to go ahead and book and manually post everything for you, including your return flight next month. So I'm just going to watch this flight for you for your return so we can change this one all in B class for both of you...”

This bugs me because this wasn’t an “error fare” and it makes it sound like they are doing me a huge favor giving me the B miles undeservedly. It also sounds like they think I screwed them over somehow. I don’t like that. This was a normal fare for a route I take often. Anyone ever heard of anything like this?