Even though you had a satisfactory outcome after some (too much?) effort I hope you post a review on tripadvisor (since Bonvoy no longer seems to send requests for reviews for stays for their own properties - or there too if you actually can). I'd certainly want to know about the smoke issue and noise that you mentioned about nearby construction. Not everyone reads ft but I do use ta (with some discretion) when deciding on hotels.
Originally Posted by
IndoorCamper
I emailed my complaint to the corporate Marriott email Sunday night and received a reply back from Vespera On Ocean Tuesday night. They issued a refund for the Saturday night of my two night stay (Friday & Saturday). I was extremely detailed within my email, even outlining minor things that that stood out to me during my stay in an effort to help them improve the overall consistency of their guest experience. Their response was really short in comparison and very generic, almost like a copy pasted response.
This was the best outcome for me and I'm glad they didn't low ball me. I was hoping to receive a more carefully tailored reply, and an explanation for the smoke issues. I could see myself visiting the property again, if they resolve the room issues and once the nearby construction is finished.