Originally Posted by
enox5
I stayed at the hotel on points, and had basically no recognition as a platinum ambassador. My wife actually spoke to the concierge about this, and she wondered why we cared as we were staying for free. my wife had to explain that points do not come for free!
Sorry to hear that, the service sounds very bad.
i think the best way to enjoy the reward night is to upgrade it with club access.
but agree, they need to know that points dont come for free