Hi,
I am on flight from PEN -> HKG(KA/CX, J) -> LAX (CX, J) -> PHX (AA, Y), same PNR but separate tickets for CX and AA. When I was at PEN airport, agent insisted I have to pay luggage fee for LAX->PHX (I am AA Gold/OW Ruby and 1 checked bag) in order to check through to PHX, otherwise I can only check through LAX. This is the first time I face this kind of issue. Based on past experience, I should be able to check through PHX without paying any fee. Is agent wrong or this is new policy? I don't want to hold up the line so after several minutes of conversations, i agreed to pay. If agent is wrong, is there any way I can get back the fee they charge? Thanks,