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Old Nov 20, 2019 | 9:24 pm
  #31  
SHLTP
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Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,998
If not a known problem, no compensation. Room change sufficient.

If known problem that is serious, then 1 night in points compensation. Always ask to talk to duty manager.

I almost never ask for compensation. Senior mgt usually know what to do. If they don't, move on. Not worth fighting for points.
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