Reading this thread makes me think how some hotels are really classy in the ways of handling customer service issues and some are just trying to get away with their faults including mismanagement.

Recently I have 2 customer service recovery compensations - neither one ever asked by me, all given by the GMs who felt genuinely about customer's well being, even as minor as inconvenient the customer by 45 min at check out.

One Cat 8 international property refunded a night's points a couple weeks later when the GM learned about the issues which all started from non-posting of dining points and he politely said he hoped we still had a good stay... well, up till the late hours of the 2nd night everything went fine... Since he asked, I told him about the incidents happened between 10:30pm thru 1am (from 2 totally unrelated dept) that had kept us awake.
The next email I got was he apologized several times on what had happened, and decided to issue a refund of our 2nd night.

I never asked for any compensation but I felt as a Luxury Collection, it did not live up to the billing, not even to a regular hotel's standard, and the GM should be made aware of such. And that is exactly how I worded the reasons why the stay was fine up till the late night of the 2nd night.

One Cat 4 domestic limited service property where we stayed at a low cash rate, the GM took multiple attempts before finally successfully applied the Marriott giftcards (a total of 4 folios generated.) He said he would give me some extra points because of the inconvenience. Again, I never asked. No email but I saw the property issued 2x reward night's cost. That is a super generous gesture.

For the property OP stayed at, personally I would be very annoyed on being assigned to a room with KNOWN defect. Obviously there are guests stayed in the same room before, else the technician would not make such comment. Then being reassigned to another room also with the defect, together with a leaked bathroom ceiling?!
I would expect to be moved to a better room and make sure the new room does not have the smoke issue.

Then they gave bike vouchers as a way to apologize?

What happens with the GM's duty of making sure his property is operating properly? not to mention being billed as a luxury property. Being a newly open property does NOT excuse the poor treatment to guests who suffer its design defects.