Originally Posted by
Tanic
Perhaps he got the 500 points per stay as the welcome amenity? If that is in his bonvOY account, it will be difficult to pursue. Even then the Guarantee payout for CYs is only US$50.
I got more details. He asked about breakfast at check in. They said they don’t have a restaurant so pointed him to IHOP and Applebee’s. No mention was made of the $10X4 F&B option, so I drafted a complaint letter for him. Will see what happens.
If you aren’t on FT, hotels can really take advantage of uninformed customers.