Originally Posted by
beckyb
I called BA, I naively thought that as a European ticket and a Silver Exec member they would try to resolve the issue in a more suitable manner.
Anybody here tested this point of connecting flights and European rights?
Welcome. I’m sure the more knowledgeable members will be along to help but good to have you here.
As I understand it, simply having an EU ticket doesn’t mean every flight on it would be eligible for EU261. The flight affected needs to either be departing the EU, arriving in the EU and be on an EU airline, or, be the second flight on a connecting ticket where the first flight is an EU departing flight. I understand it to be that your first flight caused the issues, and the airline (Westjet) are neither flying to the EU, or, an EU airline. Therefore no EU261 is due.
However, Westjet do have a published hotel policy so accommodation would have been viable, but I guess this is in hindsight.
Therefore, out of pocket expenses are one for your insurance, if you have it (!).
As for BA not apologising; I’m not entirely sure it’s what you really want. Do you really want BA to say; “We are sorry Westjet messed up flights due to weather?” Or “We are very sorry and hope to see you on board again soon as a valued silver member”. The first point puts the blame with Westjet, that did the cancellation here, and the latter whilst likely is automated and impersonal.
So, one for the insurance and a lesson in naivety I think. Sorry.
Edit: Yes, your work place might be worth an avenue to pursue here?