Originally Posted by margarita girl

I've mentioned it a few times, but perhaps I should add it to the wiki. Does anyone read the wiki?

It's too late for you now, but in the future, whenever canceling anything with Marriott, always detach the SNA (or free night certificate) before cancelling the reservation. The SNA/cert will be returned to your account immediately.

I had an experience a couple of weeks ago where a hotel cancelled my reservation (it was one of the options I had suggested, but didn't think they would pick that one). My SNA wasn't returned until the following day. When I make my own cancellations (by first detaching the SNA), I always get it back immediately.

In your case, I would contact the Lurkers to see if they can expedite things. At this rate, I'd say your SNA isn't coming back.