Originally Posted by
IndoorCamper
She came up to check if everything was in order and to our satisfaction. I told her the room was nice with no issues, but I mentioned the bike rental vouchers, and she told me that she was working with the hotel manager on the compensation for our troubles.
Pardon any typos, I had a few glasses of wine watching the sunset. I'll keep you guys updated. Thanks for your advice and thoughts, they are appreciated.
If you felt that you were entitled to compensation, that was your opportunity to let them know your expectations. Be direct and to the point - "Say, I have no use for the bike vouchers but since we had to move twice a bottle of wine sent up (or X amount points or dinner discount or whatever) would be appreciated". If no satisfaction, then take to corporate, FT, TA, etc to lambaste accordingly.