Originally Posted by IndoorCamper

Let me clarify that the bicycle vouchers were not even for the hotel. It was for a bicycle shop half a mile away. We were also given the vouchers after the bike shop was already closed, so we would have to redeem them the next day (our check-out date). Without any knowledge of our itinerary, they could have not known whether it would have even fit into our schedule.

The lady who I spoke to never followed up with me about her discussion with the manager either. When I saw her the next day, she asked me how the rooms and that was it. Which was really unfortunate, since she was really helpful the previous day. I ended up returning the bicycle vouchers to her, as we didn't have the chance to use them. She did not bring up compensation, so neither did I.

They advertised it as a high-end, luxury hotel but I do not feel like we were treated as such. They just handled it so poorly. It was strange that the bell hop was the one who presented me with the bicycle vouchers and it definitely caught me off guard. Overall, all the staff were helpful and warm, which was the only one positive experience during my stay here. It just happens that as a whole, the hotel failed to make things right.

Having to switch rooms twice should have provided us with a convenient and easy to use form of compensation for our troubles. Not some voucher for an entirely different business. In the end, I gave up on trying to get them to make things right. I'll be contacting corporate Marriott directly. What a .... show.