Quick question to you all.

Tried to change my flight from LAX - SEA today at the airport to an earlier one. Flight was about to start boarding, and I asked the gate agent to put me on the waitlist. Answer from her was a rude no. Explained that I’d like to exercise my gold perk and would like to change flights and she took my name but obviously wasn’t doing anything. Told her I’d wait while she added me to the standby list and got a “I can multi task.”

Okay. I step aside and wait a couple of mins, name still isn’t showing on the list. Ask her again and she said she still hasn’t put it in. I’ve had enough at this point and just wait. She never puts it on the list and the flight closes.

Was Alaska process violated here?