Originally Posted by
btonkid12345
First off, When did DL ever send bags to the MFR? They’re contracted with Rynn’s which does repair on multiple brands.
Second, why are you speaking on behalf of the manufacturer as a Delta agent? Makes no sense. You don’t work for Brand protection at LVMH.
This just seems like an unprofessional way to discourage bag claims. I highly doubt Rynn’s would destroy any bags (except for those voluntarily surrendered).
Lots of poor assumptions there. I don’t work for DL or a baggage manf, and never have, and I’ve never claimed otherwise.
I also never “spoke on the behalf of the manufacturer”. I hate to go all Captain Obvious on you, but this is an internet message board not a manufacturer press release. My comments were simply a message board PSA.
The company I work for used a consolidated repair service also (can’t recall who, it’s been almost 20 years), but they occasionally sent things to the manf, especially with luxury bags. I left this non-value added detail out, because it doesn’t alter what I already stated.