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Old Nov 17, 2019 | 3:19 pm
  #15  
garykung
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Originally Posted by alvn
In case anyone is interested, it looks as if I did ultimately did win this one.

AM ignored my two letters to them. They responded to my DOT complaint; they apologized for my inconvenience, but they refused to issue a refund. I submitted a dispute to American Express. American Express ruled against me. I appealed (redisputed) with American Express. AM apparently failed to respond to American Express the second time, and I won by default.
I understand it is a win to you. But please keep in mind that you win on technicality (failure to respond) but not on merits.

I doubt you would again, but don't choose AM again.
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