Originally Posted by
toooldtostayoutlate
I just emailed the general Marriott help dept and I asked them to forward my issue to the hotel. I have not heard from hotel and I'm not sure they forwarded them my email.
I am at an Intercontinental now and I got a 4 PM checkout. I went to fd for something else and the manager confirmed my 4 pm checkout but then was hesitating. She didnt want to ask me something so I proffered "do you need my room tomorrow?" She said yes but she did not want to ask. I happily offered to switch rooms. She was so grateful that she gave me a bunch of.po ih nts and drink vouchers and breakfast... I understand there is a huge gap between an intercontinental and a four points but I believe in principle that a manager should be unilaterally looking to ensure a guest's stay satisfaction and be trying to make things right when the hotel is clearly failing. My experience at the Four Points was exactly the opposite of that.
Have you seen the 50K posted to your account? If it is posted, it should show from where. If it shows the property's name, then it is issued by the property which has to do it from their end, not from the corporate office.
Referring to my post No.63 above regarding issues in applying the Marriott gift cards at a Springhills. The manager's attitude is genuinely wanting to help. After we finally succeeded in applying the gift cards, he said he would give me some extra points. I did not ask for point compensation. He just said he would do so, but he mentioned how much.
Today 3 days after stay, I went to check if the night is posted as I need that night to requalify as Platinum in 2020 (dropped from Titanium this year - all our travels are personal, out of own pockets, hence not always at the higher tier every year).
The regular night credit and earnings are still not in my account.
However, a "bonus" of 50K is posted on 11/15, issued by the property, that being the "extra" points the GM said he would give to me, and I never asked for it to begin with.
So the GM's attitude is important and I feel you have done the right thing due to the GM you had, was so unprofessional and rude.
Still I have to write the Springhills GM an email - thank him for his kind gesture, ask him to follow up on the night credit. We talked about requalifying elite status at check out during the multiple attempts to apply the gift cards. So he should remember that this night is my 50th night for 2019 - an unnecessary night just for the sole purpose to requalify.
I hope I dont need to do the Missing Stay submission...