Originally Posted by
canadiancow
I don't know how it's going to work.
It just seems like upgrades being processed in a call center are a recipe for disaster for gate agents.
This is going to be interesting at some of the smaller foreign outstations.
In the old days of printed upgrade vouchers in airports such as Zurich and Copenhagen (two of my regulars back then). Someone in Toronto would pre-process the standby/upgrade list a few hours before the flight. That would leave only the vouchers presented last minute to be done. They usually would not look very closely at the fare class restrictions. The contracted gate agents did not understand the rules all that well or it became a blend of the rules from all the different airlines they worked.