Originally Posted by toooldtostayoutlate

I just emailed the general Marriott help dept and I asked them to forward my issue to the hotel. I have not heard from hotel and I'm not sure they forwarded them my email.
I am at an Intercontinental now and I got a 4 PM checkout. I went to fd for something else and the manager confirmed my 4 pm checkout but then was hesitating. She didnt want to ask me something so I proffered "do you need my room tomorrow?" She said yes but she did not want to ask. I happily offered to switch rooms. She was so grateful that she gave me a bunch of.po ih nts and drink vouchers and breakfast... I understand there is a huge gap between an intercontinental and a four points but I believe in principle that a manager should be unilaterally looking to ensure a guest's stay satisfaction and be trying to make things right when the hotel is clearly failing. My experience at the Four Points was exactly the opposite of that.