Originally Posted by
freed0m
If it was me, I would take the cue and pay with my credit card instead of wasting hours of my time. I can always file complaints later. Whatever title he/she has does not mean he/she decides what to do with gift cards.
But, that’s just me.
That would be me, too! lol.
Originally Posted by
toooldtostayoutlate
And that was one of my reasons for writing to them at all. Employees just making up rules as they go that are untrue (and expecting others to buy it) is bad for everyone who stays there.
So to where you write your complaint letter? Care to let the community know since you have blazed the trail so to speak?
I assume you at the end have to pay with a CC.
Originally Posted by
toooldtostayoutlate
Whenever I have done that (whether with airlines or hotels or rental cars) the response has almost always been "you should have brought that up at the time and there is nothing to do about it now"
Most of the time that unfortunately is true.
However again it depends on the property, some are far more classy than others. I never asked for any compensation for a stay at Gritti Palace, Venice where on our 2nd night very late at night, there were several serious customer service issues that should never happen at any decent hotel, let alone a Luxury Collection. On top of that they failed to post the points earned from an expensive lunch.
I was just trying to get back the 2K+ earned pts to post. The GM diplomatically mentioned about hoping we still had a pleasant stay... That, opened up the topic to discuss the issues. He made a very classy customer service recovery, refunded the points of one reward night (Cat 8). I have never discussed any compensation with him, but said I wish he could look into such service slips so to prevent them from happening again.
Originally Posted by
freed0m
most of the time, it goes nowhere and you wasted time.
if they don’t intend to accept, they will not accept.
The attitude of the manager says all. Based on OP's post, she just does not want to 1) admits she does not know how to do it, 2) uses all sorts of lie to excuse herself.
Originally Posted by
toooldtostayoutlate
I wish the manager I had was ashamed/ embarrassed and apologetic or at the very least just helpful instead of just making up a bunch of stuff.
I didnt hear back from hotel but I did hear back from a Marriott Senior Elite Services Associate with an apology and 50,000 points.
Good for you to get a nice compensation. Again, which address you sent your complaint?