FlyerTalk Forums - View Single Post - Why is personalized in-flight drink and snack service still ubiqitous?
Old Nov 15, 2019 | 11:33 am
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Duke787
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Originally Posted by paperwastage
I'm a fan with what ANA does with meal service, wished more airlines did that

https://www.ana.co.jp/en/us/servicei.../guide/y/meal/
Their meal/drinks menu are available online. The same PDF is printed out and passed around during meal service, so you don't keep hearing "chicken or fish" every 20s or wonder how the chicken is prepared

Downside is that routes have same two meals for the month. But you know that in advance, and can choose to special order or bring something onboard

Other airlines typically have just one or two menu onboard (so the FA know what's being served) but no pic of good descriptions
DL passes out a paper menu on international and TCONs in Y to speed the process. And every US airline at least has the drink and food menu in the airline magazine and sometimes on an additional standalone insert in the backseat pocket -- it's just no one bothers to read it until the cart gets to them which slows the process down because they have to fish out the menu and stare at it.

I would imagine a good deal of it is pure efficiency. It's not efficient for an FA to continually walk back to the galley to get a round of drinks. It's far more efficient to have everything right in front of them to accommodate the request on the spot and be able to provide them at the same time.

Plus you eliminate randomness in drink orders that cause bigger deviations in service time -- if you follow the same process every time you can have a pretty accurate idea of how long it takes to serve F&B on a full plane by plane type.

If you allow personalized ordering, the randomness of passengers on a given flight could cause dramatic deviations in service time because the passengers are unlikely to order in an efficient manner (aka all at the same time) -- they are instead likely to be staggered which could result in slower service times.
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