Hi all!

My boyfriend's GE was denied without any reason except for the canned response: "You have been found to have violated CBP laws, regulations, or other related laws. You do not meet the program eligibility requirements" - he did (or thought he did) the online reconsideration on/around August 1st, but of course, no email or anything stating receipt, looking into it or anything. Soooo … I had him re-do and actually watched him do it along with taking screen shots along the way - at the end when he went to submit, a pop up said 'Are you sure?' 'You are about to submit your Reconsideration Request for Global Entry. This cannot be undone. Continue?' after he clicked the YES, SUBMIT button it went back to his dashboard - again, nothing stating transmission successful or anything.

1. Is there anywhere on the dashboard that shows that a reconsideration has been received and possibly the status?

2. Anyone who's received a denial with NO explanation, how long did it take for the Ombudsman's office to respond telling you why it was denied and what needed to be done to correct?

3. Anyone who's received a denial with NO explanation, what seems to be the 'standard' or 'typical' reasons, if any?

My boyfriend has been cleared by both the FBI and has security clearance with the DOD and no criminal violations or records - the only thing that we keep coming up with is that on his original application, he had to put his first and middle name in the 'first name' spot as that's how it was on his passport … shrug???

My friend had to do a reconsideration last year and was able to email her request, but apparently it all has to be online now - has anyone had success in emailing the Ombudsman vs doing the online submission recently?

Any and all assistance would be greatly appreciated.

Thank you