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Thread: Missing miles master thread (miles not crediting, retrocredit issues etc)
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Old Nov 14, 2019 | 9:22 pm
  #256  
ISTFlyer
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Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Originally Posted by anaidross
Dear all

I just switched over to TK FF Program from TG's so please bear with a beginner question.

I have been trying to claim missing miles of TG flights on TK's web-site. Unfortunately, I always get this error message "A technical error occurred while processing your flight. Please try again.".

My questions being: If there is a way to submit the claim manually?

As it is a business class flight from Asia to Europe and I like to qualify for *G with TK, henceforth the desparation...

Would appreciate everyone's advices.
The *A web-retroclaim option is currently not working due to the IT upgrade that would celebrate it's the first anniversary this week.
You should fill out a feedback form via the TK website including your boarding pass photocopies, e-ticket information, and your passport photo page.
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