FlyerTalk Forums - View Single Post - CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Old Nov 14, 2019, 7:31 pm
  #1237  
serpens
 
Join Date: Sep 2015
Location: flyover country
Posts: 2,450
Originally Posted by ucsddeej
Submitting the form was a bit weird since it is very focused on carriers (which we of course did not have in this case), but overall was a smooth experience and took less than 4 weeks to get the reimbursement.
It took almost five weeks for my reimbursement notification to come through, but come through it did, without any further action on my part. And yes, the form is strange. For the benefit of any newcomers, here is what I said earlier.

Originally Posted by serpens
[...] The brain-dead eclaimsonline web site has no idea that someone might travel by other than air. It requires a flight number and origination and destination airports. I called and the nice woman said that is a flaw in their web site and I should enter anything that allows me to continue and then make a note that no common carrier was involved. [...]
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