Originally Posted by LostAntipod

Oh my. In my head , I live in a world where a cash-paying first class customer is someone I go out of my way to make happy again if my own company makes decisions that screw them around. It should be a non-conversation, it should be second nature to fix this. Offer F on another date, F on another route to the same destination, or a refund to your ( second rate) CW cabin, or a full refund. Whatever it is, don't quibble. But FFS don't hide behind process and procedure on First class bookings when you've caused the problem to begin with. Or attempt to shame a customer by saying it was a "cheap" F ticket.

BA isn't becoming Aldi or Costco. It's the Poundsaver of the skies.