Originally Posted by
DrSickle
Sorry for OT but just felt
I think that AY:s choice of words here is a manifestation of the Finnish phenomenon called "v***uilu", which is disappointing as it in this case specifically targets their frequent customers.
...
Yeah, the message itself could've been a benign upsell slogan, but taking into account it is published on the special information page targeting their tier members after revamping the system in a way that limits voucher/points usage
and removes baggage allowance one can't see it as anything else than a scornful comment. It is like they decided the perk was too good and want us to know they know...
Originally Posted by
DrSickle
...
If AY thinks I should pay J and not expect to be able to use my vouchers and points, I will happily purchase a revenue J ticket - on JAL.
That is exactly the logic that some previously loyal members will follow.