FlyerTalk Forums - View Single Post - “Contact Details Are Missing” App/Mobile Site Issue
Thread: “Contact Details Are Missing” App/Mobile Site Issue
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Old Nov 13, 2019 | 9:06 pm
  #10  
Schwann
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Originally Posted by cosmo74
BA and RJ didn't work for me either. Still waiting to hear back from QR customer services.
Originally Posted by RBMA1987
I tried BA and RJ but I could not seem to get access.

I have emailed QR customer services who will hopefully resolve the issue. Thanks everyone for your input.

RBMA1987
Very strange. Since the contact details issue following the below steps via BA.com has always solved the inability to change seats.

Firstly plug your QR reference into BA.com via the MMB function. BA and QR use the same back end system so the references work in either site and VV.







Then once it is hopefully loaded up scroll to the bottom and press "Seating" under service requests.




You should then see the flights and your current assignments:






You can then click on that flight and the BA site will redirect you directly to the QR seat choice page:
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