Originally Posted by MePlatPremier

The hotel really needs to improve service levels. The hard product is great with extremely good facilities, but service is a complete hit and miss. Several delays in getting things done, requests go unanswered and staff, although being friendly and try to be helpful, have a no-frills and very casual attitude towards service and guest satisfaction.

It doesn’t help that the GM is nowhere to be seen: doesn’t personally greet the guests, doesn’t take any active interest in the guests’ wellbeing during the stay, doesn’t address any issues guests might have and will not meet the guests even after being asked to do so. This type of careless approach towards the guests does trickle down the chain of command to the rest of the staff.