Originally Posted by
ng1265
NTE
PC
Reserved : LDAR, Mercedes E-class or similar
Assigned: PDAR Audi A4
Took: PDAR Lexus IS
The category was not available so the station manager had downgraded us to the below category, and tried to upsell us another premium category (Premium SUV - DS7 crossback).
We didn't take the bait and only realised it at the car park that the category was lower than booked. The agents at the car park were as helpful as possible, but could not get the car from the initial category.
Int the end, we took the "Sportiest" of the cars offered (Had the choice between the A4, the Lexus IS, and the DS7 crossback.)
Well, it took Hertz CS a month to make a 30€ refund as it was the difference between the two cars reserved.
I'm going with Avis at this location for my next rental (same category was 160€ cheaper at Avis vs Hertz, so a no-brainer), let's see how it goes.
From now on, regardless of the company, I'm applying the "two strikes in a row": a mistake happens, fine, but on the second try if a station is unable to deliver, I'll switch.