Very good and detailed response. It's good to know the space searching actually works. The only thing more frustrating that this is the same thing AND not actually having it work out. Singapore Airlines is incredibly frustrating. Their site sucks, AND they don't have the same availability as anyone else. So it's impossible to kinda throw it back at them and say "actually I'm sure there's space, please try this".

Can I ask...were these calls all in English? I speak pretty good spanish and I know sometimes that helps when I'm trying to call either AV or CM. I can't really fault them for that part, but it makes me wonder sometimes. Like, when an agent tells you so quickly "no availability, nope, not that one either, nope, no, nope, sorry nothing". Like...they WORK for the program, they have to know how some things work. It's one thing to say "sir F space dries up really quickly". It's another thing to say, no it exists on no routes, on no days, regardless of how far out you look. It's as if the only training they get is their own metal and it's like "here's how you book a PTY-MDE award". Like the absolute easiest of awards.

I think we need to develop a quiz to arm ourselves with when calling these places. Like 3 "skill testing questions" to test the agent before we waste 50-60 minutes and just end up HUACA.

It's good to know though that in the end you got what you were looking for, and like you said some things I don't mind waiting for, like the payment or what have you.