FlyerTalk Forums - View Single Post - The stupid PNR auto-splitting at T-24 needs to stop
Old Nov 10, 2019, 1:25 pm
  #1362  
fumje
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Join Date: Aug 2015
Posts: 11,469
Originally Posted by HKBelonger
I’m really annoyed about the companion treatment on split itineraries. I can manage it domestically by just buying one-ways, but on an INTL itinerary, that is prohibitively expensive.

My PNR split at check-in for the outbound even though we had both cleared several hours prior to check-in. Why? Who knows.

Now, on my return INTL leg, I am already cleared to J and my wife is buried on the list. Is that really the intent of the process? Give companions the same priority on outbound but treat them as non-status on the return? It seems they are letting IT drive the system rather than vice-versa. Or they just don’t care, which given all the other recent enhancements and rumored enhancements, is probably more likely.
If your PNR split at check-in there must have been something still waitlisted; did you have a domestic connection?

And companions are supposed to retain priority, but like many things handled by UA's automated processes, it often fails. They definitely don't care much.
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