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Thread: Consolidated "Hilton family brand standards - Questions/Observations" thread
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Old Nov 9, 2019, 5:00 pm
  #15  
twitch76
 
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
Originally Posted by Steve Weagant
I found this out the hard way. Booked without checking reviews and n trip advisor. I was livid. I wrote a review in trip advisor. If this amenity is important I recommend double checking by calling and checking reviews. Maybe we can start a pinned thread on flyer talk noting HGIs that fail in this area.
Did you also contact corporate customer care? I think that’s worthy of a customer service gesture.
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