Today I got an email from some guy in Canada apparently at a Hertz@..... email address that google thinks is spam, although it appeared in my "primary" gmail inbox.

It refers to a Hertz/Thrifty/Dollar rental from over fifteen months ago without any details like location or vehicle type and asks me to either send insurance information or call with my credit card number (or mail a check, but it doesn't say who the check should be payable to and one would need to infer the mailing address). There are a couple reference numbers that I haven't yet tried to compare to my records, but neither one seems to be a reservation number. The email just states a total amount for damages to "our vehicle" without any information about how the amount was calculated. It appears to be some third-party processing company and the email appears to be relatively literate.

The date is around the time I was involved in a minor accident in the USA in a Hertz vehicle with an uninsured driver in a borrowed car who I think was arrested at the scene of the accident. The other driver would have received some of my personal details at the time (just as I received information on the other driver and owner of the other vehicle). In the minimal conversation that I had (before police arrived) at the site of the accident, the other driver commented that it was too bad for her that I was driving a rental vehicle, which I thought was an odd comment as I would expect that rental cars would be more likely to have sufficient insurance coverage.

Has anyone experienced anything similar? Or is Hertz known to outsource/offshore such functions?