Originally Posted by
teemuflyer
I'm not sure where anywhere on the AA site they proclaim that PDBs are part of the service offering in their premium cabins. I'm all for them, don't get me wrong, but they don't market them as part of the travel experience.
It might be in the FA manual, but presumably there are caveats that allow them to refrain from offering them based on various "conditions" that are probably intentionally vague.
They are 100% part of the service. Read the wiki!
brc757rr sent a tweet and received this response from AA.
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
Additionally,
JonNYC provided the specific reminder AA gave their FA's in 2016.
Let's not add a false doubt to something that is 100% indeed part of the service.