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Thread: Citi Prestige 4th night free hotel benefit September 2019 and beyond
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Old Nov 8, 2019 | 7:10 am
  #85  
llngoc
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Join Date: May 2019
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Originally Posted by FindAWay
Email the Concierge as a reply to your 4NF confirmation email they sent when booked. Attach a copy of your paid folio.

I did this for a stay last month and the credit appeared within a week or so.
Originally Posted by moe8555
Who would be the contact if I wanted to inquire about a 4NF booked and not yet rebated via the concierge prior to the September change? Citi customer service? The concierge?
I contacted Citi customer service via chat but if you are less than 2 billing cycles after your stay, you may want to wait or you will get the standard response that credit appears in 2 billing cycles. Mine did at exactly 2 billing cycles. Stayed 8/8/2019 and billed to the 8/18 bill and the credit appears on on 10/18 bill.
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