Originally Posted by
moe8555
Who would be the contact if I wanted to inquire about a 4NF booked and not yet rebated via the concierge prior to the September change? Citi customer service? The concierge?
Email the Concierge as a reply to your 4NF confirmation email they sent when booked. Attach a copy of your paid folio.
I did this for a stay last month and the credit appeared within a week or so.