Sorry to revive an oldish thread, but after doing a quick search, I felt like this was the most recent thread that fits with my situation... somewhat.
I am a long time lurker, with a post here and there, so didn't want to create a whole new post for something that has probably been discussed and answered. Ill keep this brief.
Wife and I are bronze QFF.
I booked ourselves J one way award tickets MEL - SYD on an A330 Friday evening 18th Oct (QF464).
Mechanical issues ensued, and eventually QF464 was cancelled.
We were in J lounge and were one of the first 'served' at the counter to arrange alternative flights.
We were informed that there were no more J seats left for that night, and that they could accomodate us in a Y seats.
We agreed, and the staff member said we need to contact 'Qantas customer care' to organise
point difference refund. She said she would leave notes on the booking to confirm the change on the night,
We got issued new paper boarding pass slips, and got up to Sydney. Excellent.
21st Oct - I used the online platform, Qantas Customer Care page, and lodged a 'complaint' - There was no option to select 'refund on involuntary downgrade'. I explained in detail what occurred, and was given a case number and told that Qantas would do their best to respond within 2 business days. I heard nothing back. 28th Oct I responded to the automated acknowledgement email asking for an update. I even sent through copies of the Y boarding passes, and the copy of the original email e ticket confirmation. To this day I have not heard back.
As I frequent these forums as a lurker, I had learned that it is advisable to contacted
[email protected]
I did that on 6 Nov. I got an automated response with a reference number later that night.
I am an impatient person at the best of times, and feel like my 'issue' will be shelved due to my lack of status.
Am I being impatient? (my wife says YES)
Should I wait for Qantas to eventually come back to me?
I have done some basic sums, and feel like these 'points' shouldn't be written off.
Thoughts?