The kids were DEFINATELY not C passengers. The rationale for placing the second child directly behind me was to put the child and nanny near the parents and infant that had been upgraded. Therefore doubly unacceptable!

Anyway, this is the non-response that I got from CS. Do you guys think this is acceptable??


Dear hfly,

Many thanks for contacting us by email.

Because public perception is important to us, we are grateful for the
time you have taken to write to us.

We consider every contact with a passenger a welcome opportunity to
listen, learn and improve, so we are sharing your remarks with members
of our senior management team for their information when reviewing
customer service standards.

Thank you for your support and we hope that any future travel plans you
may have will include British Airways.


Thank you for taking the time to contact us.