Originally Posted by lsquare

I'm fairly new to the Bonvoy program and not familiar with all of the benefits. I was at the Renaissance in Beijing a few days ago and at check-in, I was given a list of things that I'm entitled to including 1000 Bonvoy points.

Fast forward to today and I just checked into the Renaissance in Shanghai. I got the late check-out and one category room upgrade. The rep confirmed lounge access and free breakfast. It didn't occurred to me that I'm missing a welcome gift until I entered my room. So now what? Am I entitled to some form of compensation? Should I go back to the front desk and ask? Is the onus on me to ask or it's the rep's responsibility to offer me something at check-in?