Originally Posted by
lsquare
So I went downstairs to discuss this with a rep since the original one went home for the night. [MENTION=659374]Kacee[/MENTION] is probably right. They're not going to make this easy for me. After spending 5 min discussing this with a rep, it got escalated to the manager. He was very polite and told me he can give me the gift now. I said it's pointless now cuz it's like 1:30 AM and I'm getting ready to sleep. Then he asked me if I'm sure that the rep didn't offered me a gift. I was like, why would I lie and how many people would say no to a gift? Doesn't make any sense. He asked me if 100 RMB would suffice as the last offer and I said no. He said he'll pass my complaint to the morning crew as they may be in a better position to assist me when I check out. This is starting to feel like the best rate guarantee. What's the point of having rules and guarantees if the hotels can pick which ones to observe? Totally disappointed with this hotel. Didn't expect this level of BS from them.
I would not use the argument of “why would I lie” in this situation. 100rmb is probably as good as you are going to get and I personally would have just taken it. My take on this is that if the rep doesn’t offer at check in, I would ask and most of the time they get embarrassed and offer something in addition which seems like a win win to me but I get a lot of people like to hold the hotel to it. I don’t like the feeling of “i know you are suppose to offer and you forgot and I’m not going to remind you so I can claim the compensation.” Nothing wrong with that but not my thing.