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Thread: FAQ : Suite Night Awards - SNA - questions and discussion thread
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Old Nov 7, 2019, 10:06 am
  #1728  
Kacee
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Originally Posted by margarita girl
When you want to cancel a reservation with an SNA attached, always detach the SNA first. It will go back into your account immediately.

If you cancel the reservation without detaching the SNA it could take hours/days for it to be returned. I always detach first, but yesterday a hotel canceled one of my reservations with an SNA attached (which I wasn't expecting them to do, but it was one of the options I had suggested so was fine with me). It took over 12 hrs for the SNA to be returned to my account.
I have two which have not returned following cancelation of the res. Pretty sure I'm going to have to call Marriott.
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