Originally Posted by
Kacee
If they didn't offer you either 1000 points or a F&B amenity, you are technically entitled to $100. Good luck getting that from a Chinese property. (Also, it's not clear to me what you mean by "breakfast" - that should be in the lounge. If they're giving you a restaurant breakfast, that's above and beyond and I personally wouldn't complain about the forgotten amenity.)
Also, what's with "one category upgrade"? That's not within the rules. It's best available room at check-in, including suites.
Why do you say good luck? They're going to find every possible loophole to avoid paying me? It's 12:34 AM in Shanghai. Not sure what to do right now. Go downstairs and demand something?
The rep told me in Chinese, and I'm pretty sure I heard her clearly that I can eat at the lounge or the restaurant on the 2nd floor.
I booked the cheapest room for the night. She said I'll get the next level up. I forgot the name of the room. It's on Marriott's website. No other rooms are available as they're all booked up.