FlyerTalk Forums - View Single Post - AMEX doing "mass" shutdowns.
View Single Post
Old Nov 5, 2019 | 10:51 am
  #48  
lkar
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Nov 2007
Location: PHX
Posts: 4,813
So, a few months ago, I called to cancel the Gold Business Card. I posted about the discussion I had with retention at the time, which was really unconventional. I explained that I wasn't getting much value out of the card, to justify the annual fee, and that the various bonus categories were nice, but I already get 5x on airfare with Plat and 2x on everything with my blue business card. She candidly told me that she agreed with me that I should close the card and that the blue business card was all I needed. She then added, "and if you think you are going to spend more than $50,000 in a year, there's nothing that keeps you from getting a second blue card and paying a second annual fee to get an additional $50,000 in spend for double points." (Paraphrase, but she volunteered that.)

I was actually giving it some thought, but then when Citi said that double cash points could be transferred to TY points, I decided that was an easier 2x everywhere opportunity.

Anyway, it's a little disappointing that Amex actually encouraged me to get a second of the same card but now it appears to be a ground for closure. I'm not, I don't think, a candidate for closure. I don't self-refer, I don't MS, and I have only 2 personal and 2 business Amex cards with a lot of legitimate day to day expenses. Still, if Amex is going to use multiple cards to shut people down they really shouldn't be suggesting it on retention calls.
lkar is offline