Ok for BA to change their records they needed to match with a passport information that was never given.
In other words BA systems are totally idiotic. It was a total Kafkaian situation.
And the lady made me try every single passport of our 6 passengers (and we are dual nationals) to see if one matched. I absolutely told her that I had never entered that information and that it is not required for a booking from LAX to SAT but she insited it need to match what the system had stored so she could change the booking. That's why we lost 30 mins for nothing.
So I book electronically a ticked, following every step correctly
BA then emits tickets with completely wrong information (my household account is all correct) due to a system glitch
I spend 35 mins with a BA agent that was nice but clueless and nothing changes.
I have to go 3 hours early at the airport to have it changed by AA.
BA doesn't provide a free number
and BA has zero responsbaility.
No wonder BA is such a ...... airline, the worst by far. It has a group of die hard followers that would follow it no matter the quality so they have zero incentive to progress.
And they don't progress.