Originally Posted by
s0ssos
For me it was a moot point (I know the people at the hotel, and they would've confirmed an upgrade for me in advance anyway, but I didn't want to pull a favour that way), but they actually couldn't see the suite upgrade. There are apparently 2 different systems.
And so "confirming" with the hotel management isn't the same as confirming with the agent who is actually going to check you in or assign the suite.
Maybe people who know more about the inner-workings of room allocation can chime in.
A friend is going to be staying at an “All suite” Hyatt house (as an Explorist with 55 nights). She would like to be upgraded to a better suite.
The one she booked into was “One Bedroom King Suite”. The one she wants is “Two Bedroom King/Queen Suite” as 3 adults will be on the stay. When paying with Points the only rooms available (ever) are the One Bedroom King Suites. The Two Bedroom King/Queen Suites show availability during her stay though.
To confirm it she wanted to use a TSU since HH isn’t required to give upgrades based on status, but you’re saying if she applies a TSU they likely won’t even see it.
What would you recommend she do then? It’s her first time at this property, but it doesn’t appear to be a high traffic property.