**EDITED** Resolved..... found surname wasn't registered in my main profile so all sorted now.
I've just tried to cash out to avios with the bonus for the first time (added BAEC details some time ago) but the cash out page shows NA next to surname and when I try to submit it says it cannot process without surnane. If I go into my profile and payout options to edit BAEC details then the only info to edit is the BAEC number.... no place to enter surname. Anyone any ideas?
Last edited by shelly67; Nov 2, 2019 at 11:06 am