Originally Posted by
nancypants
It seems to have improved since the ACCC rapped airlines over the knuckles about their T&Cs recently but still not all tickets are even partially refundable or cancellable for a credit- although the linked article mainly seems to take about airline initiated cancellations some of the individual airline sections make it clear they’re talking about individual fare types rather than the circumstances involved
https://www.accc.gov.au/media-releas...efund-policies
so for example if OP had double booked flights on QF, even as a red e-deal, they would be able to cancel one and get a credit, less the $99 change fee. Cash refund not so much.
For ACCC protections to kick in the event has to be one covered by one of the statutory guarantees under consumer law. For example the product or service must not be fit for purpose, or damaged, or not provided.
Scoot used to say it had a 'no refund' policy, even if Scoot cancelled the flight. That would be against consumer protection laws (the product was not delivered).
Making a mistake is not the same thing. Here a customer made two bookings. That's nothing to do with the airline. The consumer law doesn't say every product can be returned. Only in cases where one of the statutory guarantees kicks in.
Those statutory guarantees aren't to be confused with airline policies in Australia where - for example - Qantas offers a 'same day mistake' protection. That's not a consumer guarantee, that's a marketing tactic to get people to book there and then, and not go away to 'think' about it. QF wants to make the sale.
In the US, the 24 hour cancellation policy is required by law (unless one of the exceptions is present).
I don't believe Singapore has the same protects Australia offers.