Originally Posted by
CaliguyNYC
The KLM gate agent heard me, asked for my phone and literally yelled at the delta phone agent (Not kidding here).
Why did you give a stranger control of your personal property?
I would have loved to be ticketed on that flight by Delta. Easy EC261 downgrade claim at a minimum. Plus, that's how companies have attention drawn to problems - when they have to pay out. Imagine the gate agents defending themselves when the airline had to pay a 75% downgrade penalty, ha.