Originally Posted by
Christefan
How about the fact that provenly Delta prioritized their own employees over paying customers. Nobody seems to have any opinion on that....
I think that sucks. And is unacceptable. Most other posters here would agree with that.
Others are giving tips to explain either why it happened, or how to avoid it in the future. I think that you are at the point where you agree it is wrong, but want to try to fix it at the root of the problem (DL/KL staff).
Some take the approach of - recognizing the way things actually are - what to do to get the UG, even if its more work. This may or may not be worth it to you versus other alternatives.