FlyerTalk Forums - View Single Post - St Regis New York City NYC [Master Thread]
Old Nov 1, 2019 | 8:18 am
  #402  
Ripley62
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Join Date: Nov 2018
Programs: AA, Delta, Marriott, IHG
Posts: 250
Originally Posted by Dr. HFH
Sounds as though you had one of the worst concierges ever. I never used concierges when I was young because they were uncommon in the U.S. Now, however, I'm mostly traveling outside the U.S. and use them constantly for pretty much everything other than in-room dining, and find them usually excellent, -- knowledgeable and detail oriented.

$88/night for parking isn't bad? Apparently it's been a very long time since I parked a car in Manhattan. Yikes!
$88/night is on the low end especially with an SUV there’s often a $15-20 surcharge. A lot of the lots within a few blocks are over $100 for 24hr. If you go over east of 3rd Ave you find places under $50 before the $15 oversized fee which comes in for anything over 65” tall ie anything but cars. Besides that since it’s on the folio the parking charge earns points, which I see as a discount.

I rarely use concierge also, having google and internet reservation on my phone makes that so much faster and with so much less possibilities of error. I actually feel for concierges since their pull was because of the volume of reservation they made created contacts and standing a lot of that is gone in the modern era. Yes in Europe and Asia they can still be a big help not only because they’re in my view much more of a profession but local knowledge and language is much more important.

my big problem is if a hotel can’t deliver a room that provides a good comfortable nights sleep than nothing else it does matters because it’s just decoration. If it address the most basic reason you pay for a night in a room it’s not a luxury hotel. The NY St Regis can’t be bothered that a portion of its guests have a degraded experience at this very basic function of any hotel. They seemed to be surprise then I even complained, which tells me a lot.

maybe it really is more of a timeshare than a hotel after all
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