Originally Posted by rrgg

I don't know where to ask about this situation.

This all happened within the 24 hour window. I used a $500 eGift card for 2 passengers and paid the rest by credit card. Shortly after, a rep informed me 1 seat is available at a cheaper fare. They split the reservation and cancelled 1 passenger to repurchase at the lower fare. I still wanted to use up the eGift card (something that was misunderstood), but it can take 7 days to get it refunded. With a supervisor they somehow got the eGift funds back and applied it to the new ticket.

After everything was done, I expected to see either a $0 eGift balance or an amount equal to the fare difference. Instead I see a larger balance remaining on the card (which is exactly $500 minus the cost of the 1 new ticket).

Will Delta eventually balance this all out by applying that toward passenger #1 's ticket? I'm afraid they might not, and I'll get stuck paying cash in full for ticket #1 . When I called back to ask, the new rep seems to think so, but I don't think she really understood what happened. Thanks.